Privacy Policy
Last updated: February 2026
Pelican Point Lodge ("we", "us", or "our") is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data.
This policy applies to all visitors of our website at pelicanpointlodge.com and to guests who make enquiries or bookings through our site or third-party booking platforms.
1. Data Controller
Pelican Point Lodge, operated by About Africa Co (Pty) Ltd
Pelican Point Peninsula, Walvis Bay, Namibia
Email: [email protected]
Telephone: +264 81 143 4343
2. Information We Collect
Contact Enquiries
When you submit an enquiry through our contact form, we collect your name, email address, telephone number (optional), preferred travel dates, number of guests, and your message. This information is used solely to respond to your enquiry and, where applicable, to arrange your stay.
Booking Information
When you make a reservation through our booking partner Nightsbridge, your booking details (name, contact information, dates, payment information) are processed by Nightsbridge under their own privacy policy. We receive only the information necessary to confirm and manage your reservation.
Automatically Collected Data
When you visit our website, we may collect anonymised usage data through our analytics platform (Umami). This includes page views, referral sources, browser type, device type, and approximate geographic location. This data is aggregated and cannot be used to identify individual visitors. No personal data is collected automatically without your consent.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide information about our lodge and experiences
- To process and manage reservations
- To improve our website and understand how visitors engage with our content
- To ensure the security and proper functioning of our website
- To comply with legal obligations where applicable
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. We categorise these into three groups, and you have full control over which categories are active beyond essential cookies.
| Category | Purpose | Provider | Required |
|---|---|---|---|
| Essential | Site functionality, session management, cookie consent preferences | Pelican Point Lodge | Yes |
| Analytics | Anonymised visitor statistics (page views, referral sources, device type) | Umami (self-hosted, privacy-focused) | No |
| Third-party | Live chat support widget | OpenWidget | No |
| Embedded Media | Video content (loaded via privacy-enhanced mode) | YouTube (no-cookie domain) | No |
You can change your cookie preferences at any time by clicking
5. Third-Party Services
We use a limited number of third-party services to operate our website and manage bookings. Each service has its own privacy policy governing how they handle data:
Nightsbridge (Booking Engine)
Our online reservations are processed through Nightsbridge. When you click "Book Now", you are directed to their platform where your booking and payment details are handled under Nightsbridge's privacy policy.
OpenWidget (Live Chat)
If you consent to third-party cookies, a live chat widget from OpenWidget may be loaded. This allows you to communicate with our team in real time. OpenWidget processes chat data under their own privacy policy.
YouTube (Embedded Videos)
Our Skeleton Bay page features embedded video content from YouTube. We use YouTube's privacy-enhanced mode (youtube-nocookie.com), which means YouTube does not store cookies on your device unless you actively play a video. Embedded videos are only loaded after you consent to third-party cookies.
Google Fonts
We use Google Fonts (Playfair Display and Lato) to ensure consistent typography across devices. When your browser loads these fonts, Google may receive your IP address. Google Fonts does not set cookies.
6. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
- Consent — For analytics cookies and third-party services. You may withdraw consent at any time through our cookie preferences.
- Contractual Necessity — For processing booking enquiries and managing reservations.
- Legitimate Interest — For website security, fraud prevention, and improving our services.
7. Data Retention
We retain contact enquiry data for up to 24 months from the date of your last interaction, unless a longer retention period is required by law. Booking records are retained in accordance with Namibian tax and business regulations. Analytics data is aggregated and anonymised, and does not contain personally identifiable information. Cookie consent preferences are stored in your browser's local storage and persist until you clear your browser data or update your preferences.
8. Your Rights Under GDPR
If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights regarding your personal data:
- Right of Access — Request a copy of the personal data we hold about you.
- Right to Rectification — Request correction of inaccurate or incomplete data.
- Right to Erasure — Request deletion of your personal data where there is no compelling reason for continued processing.
- Right to Restriction — Request that we limit the processing of your data in certain circumstances.
- Right to Data Portability — Request your data in a structured, commonly used, machine-readable format.
- Right to Object — Object to processing based on legitimate interests.
- Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
9. Your Rights Under CCPA
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:
- Right to Know — Request disclosure of what personal information we have collected, used, and shared.
- Right to Delete — Request deletion of your personal information, subject to certain exceptions.
- Right to Opt Out — Opt out of the sale of your personal information. We do not sell personal information.
- Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights.
We do not sell, rent, or share your personal information with third parties for their direct marketing purposes. To exercise your CCPA rights, please contact us at [email protected].
10. International Data Transfers
Pelican Point Lodge is based in Namibia. If you are visiting our website from the European Economic Area, the United Kingdom, or other regions with data protection laws, please be aware that your data may be transferred to and processed in Namibia. We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.
11. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. If we make material changes, we will re-prompt your cookie consent preferences.
13. Contact Us
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:
Pelican Point Lodge
Pelican Point Peninsula, Walvis Bay, Namibia
[email protected]
+264 81 143 4343
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